I didn't see the screen myself but I am quite sure that if my toddler got past it there was nothing substantial. There is a world of difference between a three dollar movie rental and a several hundred dollar half year contract and this should be legally conveyed to the customer during purchase. Even though I have to pay for the channel I canceled it anyway out of principle. As was earlier stated in the post the normal fail safe behavior in a user interface is to set the default option to cancel so accidents like this don't happen with the same button being pressed twice. I have written a formal complaint to both Verizon and the NBA but I am not hopeful that I will get any type of meaningful response back. My toddler must have done the same thing and ordered the league pass at our house. I freaked out when I saw my bill and after talking to customer support a couple of times I got the same answer, it was a packaged deal and it could not be cancelled or prorated. It would be nice if they changed the way the orders were done, but quite honestly this is the way many companies have been doing it for years (more than I care to count) and it is not likely to change This sounds like what Verizon is doing as well. Now myself and many of othe other employee's had issues with this but since we worked for them we didnt have any say so and just had to live with it like the customers did. It is their responsibility to monitor their own systems and if their system orders it, they are responsible'. Now the company I was working for set forth a policy due to the number of credits being issued by the employees on these charges, that said, 'If it is on the bill, the customer will not get credit for it anylonger. Now, I had great sympothy for these customers and I suspect that a large number of them were telling the truth, BUT many were just trying to get something for free.

My favorite was that the dog was chewing on the remote and ordered 17 adult movies but only did it after the previous one was done. And I was getting calls every day from people that were claiming that they didnt know that they ordered it, or that the kids ordered it, or some other excuse so they could avoid paying for the service. How do THEY know that it was done by accident by your 2yo? Nothing against you in particular but.I used to work for one of the cable companies back in my college days. Not Verizon, but one of the competitors.

Your right, the system should default to 'NO' and you have to move it to 'YES' to continue so accidental orders cannot be made.īut on the other side of the coin, from their perspective.

Youtube tv nba league pass